LSBio products are available worldwide (Worldwide Distributor List
). Questions regarding product availability should be made to LSBio Customer Support.
Contact Details for Ordering Directly from LSBio:
Orders can be submitted using the "Submit Order" button in the Shopping Cart, via phone, via FAX, or by email to Orders@LSBio.com
. Orders should include the product catalog number(s), unit quantity desired, and the following contact information.
Important: Orders are filled strictly on the supplied product catalog numbers. In the event that a supplied product catalog number does not match other supplied information, such as a description, the order will be filled on the product catalog number.
Method of Payment: LSBio accepts purchases by Purchase Order (P.O.) number or by credit card (Visa/MasterCard/American Express/Discover only). Orders will not be processed until LSBio receives complete P.O. or credit card information.
Shipping Schedule: All LSBio products are shipped as follows:
Shipping of Multiple Item Orders:
Dry Ice Shipments:
Shipping Conditions: Depending upon the nature of the individual products, LSBio products may be shipped at ambient temperature, 4˚C, or on dry ice. In some cases products are shipped in insulated containers with ice packs in order to reduce the time the products are exposed to ambient temperatures. It is expected that upon receipt the temperature of these products will be ambient. We have found that our products are stable when shipped under these conditions. International shipments of antibodies are shipped at ambient temperature. Domestic shipments of dry ice also include one or more gel packs so that in the rare event that upon receipt all of the dry ice has sublimated, the temperature of the product will remain adequately cool. Upon receipt, end-users should remove all products from their shipping containers and store them under the recommended storage conditions as defined in each individual product’s datasheet or manual.
Customs: It is the responsibility of the purchaser to work with the Customs agency within the destination country to ensure efficient delivery; LSBio is not responsible for delays due to customs.
Payment Terms: Invoices are issued once the order is shipped. Full payment is due within 30 days of invoice date.
Duties & Taxes: The payments made to LSBio by Customer under this Agreement do not include applicable retail sales, use, duties or similar taxes. Customer shall be responsible for paying all applicable retail sales, use, duties or similar taxes imposed on Customer or LSBio with respect to the products provided by LSBio to Customer under this Agreement. Customer shall reimburse and hold LSBio harmless for any retail sales, use, duties or similar taxes, plus any interest and penalties, imposed or assessed against LSBio by any taxing jurisdiction with respect to the products provided by LSBio to Customer under this Agreement.
Returns & Refunds:
Any problems associated with the shipment of LSBio products, such as receipt of incorrect catalog number products, damaged packaging, or inaccurate volumes, must be reported to LSBio within 10 days of receipt. Customer must obtain written authorization from LSBio in order to return a product. Return authorizations may be requested from LSBio Customer Support (Customer.Support@LSBio.com
). If an error by LSBio results in shipment of an incorrect order, LSBio will, at its option, either ship a replacement order at no charge, or credit the customer's account for the original product shipped in error. Due to their perishable nature, some products may not be eligible for returns.
Product performance is of the upmost importance to LSBio. If a product does not perform as specified on the product datasheet or
manual, please contact LSBio Technical Support (Technical.Support@LSBio.com) within 6 months of antibody delivery and our
scientific staff will work with you to resolve performance issues.
See The LSBio Guarantee for more details.
Conditions & Warranty: All LSBio products are intended for research use only and are not for use in human therapeutic or diagnostic applications. All products are intended for use by laboratory professionals. Information supplied with each product is believed to be accurate, but no warranty or guarantee is offered for the products, because the ultimate conditions of use are beyond LSBio's control. The information supplied with each product is not to be construed as a recommendation to use this product in violation of any patent, and LSBio will not be held responsible for any infringement or other violation that may occur with the use of its products. In no event will LSBio be responsible for any loss of profit or indirect consequential damage, including, but not limited to, personal injuries resulting from use of these products. LSBio's liability to any user of Products for damages that do not result from any fault of the user, will be limited to replacement of the Product(s) only, and in no event shall LSBio's liability exceed the actual price received by LSBio for the Product(s) at issue. LSBio shall not be liable for any indirect, special, incidental or consequential damages. LSBio FURTHER DISCLAIMS ANY AND ALL EXPRESS AND IMPLIED OR STATUTORY WARRANTIES WITH RESPECT TO THE PRODUCTS, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE. LSBio disclaims any and all responsibility for any injury or damage which may be caused by the fault of the user.
Disclaimer: Due to the highly specific nature of antibodies and antigens, we cannot predict or be held responsible with respect to how LSBio products will behave in its customers' systems. Researchers using LSBio products should conduct optimization studies to achieve the optimal result possible for their intended application.